Tag: cloud based predictive dialer

Why Fortune 500 Companies use Cloud Based Predictive Dialer?

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In a call center, even a small amount of inefficiency can lead to considerable losses. There are various factors that make up an ideal scenario if we talk about contact centers. For example, the time an agent sits idle should be less and the right set of customers should be contacted. Yet many a times, agents end up wasting precious time in calling numbers that may not be responsive since they have no idea whether that caller will receive the phone or not.

Back in the 90s, several companies suffered from low efficiency even though their agents were constantly on calls; there was also a lot of wastage of time and resources due to call waiting and manual dialing. Cloud based Auto dialers were solely responsible for revolutionising the industry.Cloud based predictive dialers are considered to be one of the most effective technologies for handling multitude of tasks in a contact centre. With the use of cloud on the rise, cloud based predictive dialer has become a cutting-edge technology which can help your business reach new heights.

On any regular day, the time spent by each sales representative on a call, divided by their downtimes will give you their performance ambit. And the means of all the trajectories can provide the level of efficiency of the contact centre, and the cloud based predictive dialer calculates and optimises its functionality in the best possible way.

Many Fortune 500 Companies are using cloud based predictive dialer. Given under are some remarkable reasons as to why they are so popular:

1. The first thing that comes up in the set-up and execution of a call center is, the involved cost. Predictive dialers have solutions to such initial hurdles and you get the benefits that are manifold better than the traditional dialers.
It cuts down the downtime and lets companies invest their time and resources elsewhere. Cloud predictive dialer is an all-inclusive outbound solution that suffices every marketing need and makes the outbound solutions more result oriented. It makes sure that no customer base remains untapped and no marketing resources are wasted in reaching for no-answers, busy signals, voicemail, and disconnected numbers.

2. Cloud predictive dialers are completely flexible as it can be operated from anywhere and its resources can be simply distributed among agents, regardless of where they are. Calls, Voicemails and other features can be easily measured with Cloud Predictive dialer software.

3. Cloud based predictive dialers can be modified according to the requirements of the business. For instance, an SMB or a start-up for that matter could begin with the basic call distribution and dailling functions. Once the business grows, one can incorporate upgrades. Businesses can choose to amalgamate applications like call interceptors, campaign management, advanced recording and IVR, just to name a few.

4. It has a hassle-free setup, and after the set-up is complete, costs zero to very few dollars to the business. Several maintenance issues including security, agent flexibility, accommodating the changing customer data, are resolved to a great extent. In a nutshell, both the potential hardware and software problems are taken care of by the service provider.

A lot of time is wasted on making calls manually in call centres. With the advent of predictive dialers, this issue is mitigated, enabling call centers to reach greater heights of efficiency and reduced downtime.

We at LeadsRain offer Cloud based Predictive dialer services to increase the efficiency of your contact center and help you grow. To know more about the what, how and why of us, write to us at support@leadsrain.com  or visit our website here.

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Amp up your Contact Center’s efficiency with Cloud Predictive Dialer

cloud based predictive dialer

If we talk about contact centers, there are various factors that make up an ideal scenario. For example, the time an agent sits idle should be less and the right set of customers should be contacted. Yet many a times, agents end up wasting precious time in calling numbers that may not be responsive since they have no idea whether that caller will receive the phone or not.

Back in the 90s, several companies suffered from low efficiency even though their agents were constantly on calls; there was also a lot of wastage of time and resources due to call waiting and manual dialing. Cloud based Auto dialers were solely responsible for revolutionising the industry. With the 2nd millennium, predictive dialers stole the market share, and companies were able to go miles ahead.

On any regular day, the time spent by each sales representative on a call, divided by their downtimes will give you their performance ambit. And the means of all the trajectories can provide the level of efficiency of the contact centre, and the cloud predictive dialer calculates and optimises its functionality in the best possible way.

Cloud based dialers are considered to be one of the most effective technologies for handling multitude of tasks in a contact centre. With the use of cloud on the rise, cloud based predictive dialer has become a cutting-edge technology which can help your business reach new heights.

Given under are some remarkable reasons why you should invest in a cloud predictive dialer in your marketing suite.

1.The first thing that comes up in the set-up and execution of a call center is, the involved cost. Predictive dialers have solutions to such initial hurdles and you get the benefits that are manifold better than the traditional dialers.

It cuts down the downtime and lets companies invest their time and resources elsewhere. Cloud predictive dialer is an all-inclusive outbound solution that suffices every marketing need and makes the outbound solutions more result oriented. It makes sure that no customer base remains untapped and no marketing resources are wasted in reaching for no-answers, busy signals, voicemail, and disconnected numbers.

2.It has a hassle-free setup, and after the set-up is complete, costs zero to very few dollars to the business. Several maintenance issues including security, agent flexibility, accommodating the changing customer data, are resolved to a great extent. In a nutshell, both the potential hardware and software problems are taken care of by the service provider.

3.Cloud predictive dialers are completely flexible as it can be operated from anywhere and its resources can be simply distributed among agents, regardless of where they are. Calls , Voicemails and other features can be easily measured with Cloud Predictive dialer software.

4.Cloud based predictive dialers can be modified according to the requirements of the business. For instance, an SMB or a start-up for that matter could begin with the basic call distribution and dailling functions. Once the business grows, one can incorporate upgrades. Businesses can choose to amalgamate applications like call interceptors, campaign management, advanced recording and IVR, just to name a few.

In a call center, even a small amount of inefficiency can lead to considerable losses. With the advent of predictive dialers, this issue is mitigated, enabling call centers to reach greater heights of efficiency and reduced downtime.

We at LeadsRain offer Cloud based Predictive dialer services to increase the efficiency of your contact center and help you grow. To know more about the what, how and why of us, write to us at support@leadsrain.com or visit our website here.

Why choose a cloud-based predictive dialer?

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Owing to the huge number of data involved, a seemingly insignificant amount of inefficiency by a sales rep could result in enormous losses for a contact center. So it is important to get your workforce regulated in terms of technical adequacy and soft-skilled efficiency, for the latter we have written a series of blogs for which you can check out our workforce enablement series here.

But those are the nontechnical part of the scaling that is supposed to be done, along with that one needs to have the best technical support and marketing tools too. No business can keep thriving without the balance of both of these tools.

Back in the 90s, several companies suffered from low efficiency even though their agents were constantly on calls; there was also a lot of wastage of time and resources due to call waiting and manual dialing. Predictive dialers were solely responsible for revolutionising the industry. Even though it came with its good share of technical glitches; nonetheless, it produced results – scalable and significant results. With the 2nd millennium, predictive dialers stole the market share, and companies were able to go miles ahead.

On a particular day, the amount of time spent by each sales rep on calls, divided by their respective downtimes, will give you their performance trajectory, the mean of all these trajectories can give you the efficiency of the contact centre, predictive dialer calculates and optimises functionality accordingly.

Given under are the reasons why you should have a predictive dialer in your marketing suite

1.It is cost effective and hassle-free, it plugs in all the troughs that occur in a contact centre. It cuts down the downtime and lets companies invest their time and resources elsewhere. A predictive dialer is an all-inclusive outbound solution that suffices every marketing need and makes the outbound solutions more result oriented. Predictive dialer makes sure that no customer base remains untapped and no marketing resources are wasted in reaching for no-answers, busy signals, voicemail, and disconnected numbers.

2.To elaborate the above point further, predictive dialer uses algorithms to summarise the exact time an agent should take finishing up with a call and then dial another. Thus predictive dialers supply agents with a steady stream of calls with little-to-no downtime.

E.g., manually dialing a number can take 30 seconds. And only one 1/4th of all the calls made might get answered. But predictive dialers can calculate the median length of a call and the median number of calls it takes to make a connection and then enhances dialing to enable agents to move from one call to the next seamlessly.

3.It has a hassle-free setup, and after being set up, costs zero to very less dollar on the business side. Several maintenance issues including security, implementation of ass-on, agent flexibility, accommodating the changing customer data, in a nutshell, both the potential hardware and software problems are taken care of by the service provider.

4.Predictive dialer can be tailored according to the needs of the institution. A start-up or SMB could start with the basic call distribution and dailing functions. As the company grows, one can incorporate upgrades, without changing the existing technological elements. Businesses may choose to blend applications like IVR, campaign management, call interceptors, advanced recording and computer telephony integration, to name a few.

We at LeadsRain proffer you with Cloud Predictive Dialer services that will help you contact your leads effortlessly, saving you precious time and money. To know about the what , how and why of us you can visit our website here.

5 follow-up tips to get more customers and grow up your sales

Making a sale is not just about fancy presentations and calling prospects. For becoming an effective salesperson, you have to see beyond the initial needs through strategic follow-up and constant communication with customers.

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You can fulfil your duties as a salesperson by doing just the bare minimum, but where is the fun in that. Give your sales career a boost by stepping out of your comfort zone and learning the art of follow-up.

So how strategic follow-ups can land you more customers and skyrocket your sales?

  1. Take Action

As a salesperson, you need to overcome the fear. Fear of the unknown. Fear of jumping the gun. Fear of rejection. The best remedy to overcome this fear is taking action in a positive way. You need to write that email, pick up the phone, put some effort and follow up your prospects. Doing this will put you in the right position to make that next big sale.

  1. Listen actively

Develop active listening skills as it will not only help you in providing a solution, but you will also be able to understand correctly what the person on the other end is trying to say. Between conversations, you may discover that the customer needs help in another area and this can kick-start a potential long term relationship if you can foster this in every follow-up call you make.

  1. Always clarify

During communication, people hear bits and pieces of information which then again is filtered out by the brain, opening up the conversation to countless different interpretations. Thus, while following up with every person by phone, make sure you write things down and later email that follow-up list to the client to confirm. Make it a habit so that you can cover yourself in cases where the client has an entirely different idea.

  1. Generate anticipation

Creating a level of excitement and anticipation with your contacts is one of the best ways to encourage sales. If the person is willing to accept a follow-up call, newsletter or an email in a specified time period, make sure you mention an “exclusive” offer or information that sparks curiosity. The idea here is to create something that speaks to the interest level of the targeted audience and follow through as promised.

  1. Use business etiquette

Being a salesperson, knowing when to follow-up with a customer is critical for making a sale. The general business rule is to follow-up by phone on the same business day. If following up by email, do so within 24 hours. Don’t wait up for more than 15 minutes to respond with a text. You can impress the other person with your speedy response and have a better chance of making a sale.

During your follow-ups, it is a good thing if you under promise and over deliver on your word.

Get past your fears onto a path of success by doing consistent follow-ups. Use LeadsRain’s Cloud-based predictive dialer service to increase the efficiency of your agents and decrease your contact center operational cost.

5 amazing benefits of Cloud based predictive dialers

Nowadays, companies escort advanced and expensive telemarketing technology to their business in order to accomplish marketing and sales activities like cold-calling, customer support system and inside sales. But there are only a few organizations that implement this technology in a perfect manner. Most of the companies acquire manual dialing systems for their calling purpose. Under such system, representatives have to manually dial up each and every number from the customer contact directory. Among these calls, there are very fewer calls which responses properly, hence, a number of productive calls made every day is very less.

What if I tell you that there is one technology which can solve these problems along with increasing your agent’s the calling efficiency. Cloud Based Predictive Dialer invaded market a few years ago, so, handful businesses are settled with this new-gen technology for empowering their digital marketing technology.

cloud based predictive dialer

Let us now discuss some important benefits of using a cloud based predictive dialer for business organization-

  1. Predictive dialers are smart devices that use databases for organizing and managing the clients’ data in order to handle and record relevant calling data. It differentiates calling categories like previous calls, dialed calls, busy calls, DND numbers, etc.
  2. It can allocate calls to available agents. Thereby each agent is equally assigned with work and is competent to handle any call. The productivity of the calling representative is eventually increased.
  3. Contact centers are highly benefited by this technology; it helps to deal with inbound customer services and outbound sales call simultaneously by blending calls.
  4. The combined system of automated call distribution and predictive dialers can keep callers on waiting when all call executives are busy, further it can also send a voice message to callers.
  5. One of the major advantages of this auto-dialer is its cost- effectiveness. You can save the cost of PBX System and operator for maintaining the call logs manually or route calls to different agents.

Still wondering whether to install predictive dialer or not? Now it’s time for action, so, stop delaying and set up Cloud Based Predictive Dialer immediately. It would definitely ensure you high returns on your investments. Along with that it will also retain your customers and generate higher leads for sales. It is estimated that after investment in predictive dialers cost can be easily covered in the next three months of the investments.

How does cloud based auto dialer perk up your business?

Once upon a time, there was an era when hand written letters were sent to customers for communication purpose. Then telephone and handsets came into action, which had been proven as the most annoying and time-consuming means of marketing communication. But Smartphone altered the things like a wizard. Today, Smartphone sits at the apex of business marketing and highly utilized for business purpose. Probably in future, it would be really difficult to do any business without gizmos.

cloud based auto dialer

Apart from Gizmos, there is one more technology which boosts up the business and marketing activities. cloud based auto dialer turns the table of MarkTech with its robust and invincible functionalities. Nowadays various companies from distinct industries use an auto-dialing service that works through a customer contact list and reduce the efforts of the customers. So, calling agents are relieved from hand dialing each number. The potential users of the auto-dialer are increasing day by day with staggering activities of telemarketing and outbound sales calling.

There are lots of auto dialer systems available in the market, offering an extensive array of telemarketing solutions, hardware solutions, in-house VoIP, and different types of the auto dialer software. Here, the thing to be remarked is that which auto dialer services will go with your business.

The system you choose for your business should be completely reliable and cost effective. The system should consist of the following features-

  • The system should have potential to remain integrated with your existing system and API Technology.
  • It should elevate the productivity and profit margin of your business along with that it can guide you to promote your business with more effectiveness.
  • It should eliminate dead time using call drops with the help of hosted auto dialers.
  • Enhance b2b lead generation and capture maximum leads voice auto dialer.
  • It should comply with government regulations for auto phone calls while using auto dialer services.
  • It should be easy to understand and along with that, it should be cost-effective.

Not all cloud based auto dialer software is created similarly, but still, you can make the best choice for your business, simply by analyzing your requirements and getting help from the professional service providers.

Benefits of Cloud Based Predictive Dialers to Business

The cloud dialer system is an essence of both auto-dialers and predictive dialers. Cloud-dialers are considered as most efficient technology to handle various tasks of call-centers and digital marketing departments. When you move forward to install cloud-based predictive dialer technology in your firm, keep in mind that it is a cutting edge technology and you can make your business fly in the air with the help of this technology.

Cloud based predictive dialer

There are certain remarkable features of Predictive Dialers which are proved to be the biggest advantages for business –

  1. Outstanding tool for Announcements-

Many a times company wants to announce their news to the stakeholders. This activity is generally carried out with the help of conventional Email. ut as we all know, a maximum number of emails remains unread in the Inbox. All in one piece of solutions for this problem is set of predictive dialer technology that can send thousands of voice messages to recipients at once.

  1. Flexible and Scalable

Hosted predictive dialers are completely flexible as it can be operated from any location and its resources can be simply distributed among agents, precluding their whereabouts.  Calls, voicemails, and other features can be easily measured with the help of this Scalable Predictive Dialer Software.

  1. Authenticated business features

This advanced technology includes amazing features like Call Recording, IVR, Call Queue, Call Barging, Voicemail to Email, Music on Hold, and more.  Further, it is very user-friendly and easy to operate Interface through PC and Handset both.

  1. Perk-up customer relations and services

For any business reaching its target customers, is the most important task to be performed. For improving customer relations it is important to provide efficient customer support and maintain harmonious and spontaneous relation with them.

Predictive auto dialers contend predefined list of customers contacts information enabling the business to rapidly reach out potential customers in the most efficient manner. It directly boosts the sales of the company.

Leadsrain is the leading company providing the wide range of auto-dialer solutions for small as well as big enterprises. Hence if you really want to reform your calling and digital marketing processes then you should have tried on Auto Dialer Systems. Cloud-Based Predictive Dialer have potential to drive your business to new heights.