Businesses today rely on aggressive marketing and advertising. Therefore, innovative business houses and entrepreneurs are always busy looking for new and beneficial ideas to address current and potential customers. One of the latest developments in the way of innovative customer contact is automated voice calls and messaging. This new technological tool is producing superior results in collections, customer service and marketing.
In recent decades, the programs contact the customer have progressed through numerous innovations-from post higher rate of previous telemarketing campaigns driven by predictive dialers to transmit emails times. For many (B2C) business-to-consumer, these approaches have produced effective results through a series of customer-facing activities, including collections, customer service and marketing. Such customer contact programs leads to increased volume of e-mail spam, and consumer demand self-service, however, are decreasing their impact and leaving many companies grasping for new approaches.
Companies frustrated with these traditional strategies have changed to better and more efficient to deal with customers so. They are now taking advantage of one of the latest innovations in customer contact – automated voice calls and messaging. Thousands of companies have demonstrated the value of automated voice calls and messages to help grow revenue, deepen customer relationships, improve customer service and insurance payments more quickly and efficiently at a much lower cost per contact. This ability to do more with less is accelerating its adoption.
Marketing and Advertising industry analysts predict that by 2009 the market for voice messaging will trigger $ 360 billion to $ 3 billion, far outpacing the growth of any other way of dating in popular use today. Companies that have not introduced voice messaging into the mix customer contact are at risk of suffering a competitive disadvantage and erosion of the customer base.
What is automated voice messaging?
Automated voice messaging is delivering prerecorded outgoing phone to a target audience, as their customer base, prospects with whom you have a relationship, or a group of debtors. The calls are scripted and recorded with professional voice talent and can be customized in a variety of ways. For example, text to speech technology provides the name and surname of customization with the actual results of voice.