Call Center Industry and rapidly changing. Technology is rapidly advancing and increasingly fierce competition with less people call in the television industry, and especially with the FCC to impose standards FTC “do not call list.” There have been massive layoffs in the outside bound telemarketing business. Many telemarketing companies remained in business because they work for political campaigns or contract with the major parties or patrols. The others went to the non-profit sector to pitch for funds from donors and non-profit sector is difficult even for cash and the economy makes it U- turn and taxis on the runway to clear for take-off election year journey for 11,500.
We have noticed in the company along with many of the companies the type of mobile service small, medium and used the services of call centers and services in response to calls for the collection of operators. What we find when talking to companies that do not have marketing departments over the phone of their own, it is difficult to find a company call centers that can keep customer satisfaction rates as high as you need. We hear from companies that this is becoming increasingly difficult.
Consumers are not getting any easier to satisfy both. Rates call center, which make calls and then sent electronically by the alpha pager or PDA device charge teeth blue between $ 1.50 to $ 2.80 per call and $ 0.40 to $ 0.90 for dispatch outside. Small businesses often were getting a break due to the fact that we call center services companies and others had to answer the bank’s customers of large companies and the largest customer. With striking economic along with Telemarketing hit with a “do not call list” (which is required, no one can deny that to maintain telephony annoying downtime in residence during the Times Dinner intentionally), and the change in the call center industry radically. Now the economy has rebounded, but in some markets where they were the owners of big business, many of which are still in the labor market.
Large companies now use several new technologies to reduce costs in call centers are used only when you need the actual operators completely. When the need is usually given operator “in binding” eventually selling several screens in order to increase sales of the company and often given commissions on sales up. There are hundreds of white papers on the new call center programs of information technology on the pipe bit on the Internet, where the industry is trying to use artificial intelligence to reduce the time of the operators in the centers.
Many of these call centers, inbound telemarketing is not even in the country. One called the other day in Nova Scotia, Canada. She called several in India for many companies is very large. It is interesting that these companies often address and credit card payments through call centers, and these often take personal information and credit card numbers. There used to be a big problem with call centers using prison labor that was happening until the FBI began checking identity theft and arrested a group of them in it.
The companies are trying to shave costs where ever they can. Many companies are trying to shave costs where ever they can be mean and call centers, but using intelligent systems, across the seas or the operators of the country and / or service centers closing everywhere. And the outsourcing of some call centers third party with some success, which works well if the call centers can keep the rate of satisfaction of 80% plus, and usually this is difficult, but companies India are good at this, and being polite and this is it. In fact, unfortunately for good in America, which was these jobs.