Nowadays, companies escort advanced and expensive telemarketing technology to their business in order to accomplish marketing and sales activities like cold-calling, customer support system and inside sales. But there are only a few organizations that implement this technology in a perfect manner. Most of the companies acquire manual dialing systems for their calling purpose. Under such system, representatives have to manually dial up each and every number from the customer contact directory. Among these calls, there are very fewer calls which responses properly, hence, a number of productive calls made every day is very less.
What if I tell you that there is one technology which can solve these problems along with increasing your agent’s the calling efficiency. Cloud Based Predictive Dialer invaded market a few years ago, so, handful businesses are settled with this new-gen technology for empowering their digital marketing technology.
Let us now discuss some important benefits of using a cloud based predictive dialer for business organization-
- Predictive dialers are smart devices that use databases for organizing and managing the clients’ data in order to handle and record relevant calling data. It differentiates calling categories like previous calls, dialed calls, busy calls, DND numbers, etc.
- It can allocate calls to available agents. Thereby each agent is equally assigned with work and is competent to handle any call. The productivity of the calling representative is eventually increased.
- Contact centers are highly benefited by this technology; it helps to deal with inbound customer services and outbound sales call simultaneously by blending calls.
- The combined system of automated call distribution and predictive dialers can keep callers on waiting when all call executives are busy, further it can also send a voice message to callers.
- One of the major advantages of this auto-dialer is its cost- effectiveness. You can save the cost of PBX System and operator for maintaining the call logs manually or route calls to different agents.
Still wondering whether to install predictive dialer or not? Now it’s time for action, so, stop delaying and set up Cloud Based Predictive Dialer immediately. It would definitely ensure you high returns on your investments. Along with that it will also retain your customers and generate higher leads for sales. It is estimated that after investment in predictive dialers cost can be easily covered in the next three months of the investments.