In this tech-gen world, companies are entailed to adopt every new technology to accelerate their sales. The Predictive Dialer Software is widely used in the business of contact centers. The predictive dialer is an automated system which filters the contact numbers and operates activities like automated dialing, CRM call recording, smart voicemail management, etc.
Basically, the predictive dialer is outbound call processing software designed to manage a high level of customer relationships and increase the working efficiency of the calling agents. It is estimated that predictive dialers increase the productivity of the contact centers automatically by 500% in the first year of its installation.
Let’s see how predictive dialers accelerates sales of the contact centers-
- Boost the efficiency of the Agents:
With the help of artificial intelligence, predictive dialer foretells the availability of the agent for handling the call and adjusts the dialing rate according to the availability.
- Leads Management:
It record, manage and track the prospective customers. Further, it also helps in the marketing campaign and customer inquiry. Important leads are contacted and saved for follow ups.
- Increase ROI:
SIP Predictive dialer system increases per day calling rate and this is how the efficiency of the agent is increased. It takes approximately 1 yr. for the business contact center to increase its ROI.
- Real-time management solutions:
It provides real-time call statistics, records and monitor performances for management usage. It helps to track agent’s performance and detect useless numbers.
These are few things of the big story, here; installation of predictive dialer software comes along with many other benefits which can help contact center business to increase its sales activities. Thus it can be said that predictive dialers not only increases the efficiency of the sales agent but also advances the working of distinctive marketing tactics for business.