Month: July 2014

Improving effectiveness with Cloud Text Messaging

For many companies, the last holdout in the race for the effectiveness of the office was handling phone messages. For years it has been customary to record telephone messages on a pink “While You Were Out” message blocks. The messages are then held or delivered to the recipient – perhaps when he returns to the office or request for messages.

You’ve probably experienced this mistake-prone process, it can be. Messages can be lost or misplaced by the person taking the message in the process of hand delivery, or even by the recipient himself. Unfortunately, these messages often contain information of sensitive or important reminder of the costs of the company lost time and lost revenue.

With the advent of applications “cloud computing”, the possibility exists to get control of telephone messages at no cost and hassle of buying, installing and maintaining software in-house product. In addition, a cloud-based system provides additional flexibility in making available messages rapidly to recipients who are out of the office, but have access to the Internet on a mobile device.

The cloud-based systems

System “cloud” can be defined broadly as a computer system in which the software and data reside on a server and accessed via the Internet. The cloud service provider manages the system so that end users are freed from the pain of installing and maintaining the system head. Because the end user accesses the system using a web browser, the software can run on any device connected to the Internet.

There are many advantages to this provision when applied to the treatment of telephone messages. Message delivery, complete with email and / or text message notification to the recipient of the message is immediate. The result is faster and better tracking customer satisfaction. When the call message is taken and entered into a management system secure message, and is available for the recipient to access both message. Messages can be read by the recipient where he has access to an internet connection – on a PC, Mac, tablet or smart phone.

Paper messages are not secure; anyone with access to the paper for the same time has access to its content. Then a phone message may contain some sensitive information openly, the fact that the appellant made the call in the first place can often be considered sensitive. The message body often contains additional information that must be protected.

Cloud-based systems eliminate the security problem with a completely paperless solution. Only the person who took the call and the message recipient must have access to the message. Encryption end-to-end ensures messages are read only by authorized personnel. As there is generally no need for a hard copy, bounces are not a security threat.

A “closed” system

Closed systems are those in which the parties have designated access, and access is limited to roles. This can be contrasted with the email, which is an “open” system allowing anyone to send an email to someone else. Opening the email provides an opportunity for the proliferation of spam, viruses and other malware.

Using a messaging system closed well designed, these undesirable threats are eliminated.

For more information about how Cloud Text MessagingCloud Call Tracking, Call Center Software and Hosted IVR may work for your small business, visit the


Cloud Texting Service for Marketing and Polling

Texting services online are now available to marketing programs and sounding text “in the cloud”. The term “in the cloud” simply refers to the fact that there is no software or hardware required and managing your texting program is web-based. You just log into your online account and send and receive text messages.

Sending works in a unidirectional or bidirectional configuration. For example, you can use your SMS service online unidirectional using the broadcast feature text, also known as text blasting; send a text message to multiple recipients. On the other hand, you can also use the service to receive text messages and send automated responses, making it a two-way form of communication.

A common example of two-way communication is text couponing for a marketing campaign. Let’s say you owned a car dealership and you are preparing a series of television commercials. To promote your sale, you tell your listeners TV to send the word WHEELS to your address 81888. Text (the “wheels” of keywords can be uppercase or lowercase, it does not matter.) When people see your ad, they grab their cell phones and text the word “wheels” to 81888. Instantly, they receive a text back that says, “Come in and take a test drive in the next 48 hours and the package of urgency of a free driver.”They will also receive a message asking them if they want to receive future messages from you. If they wish, they can opt-in to put on your list. This is a great way to build a list of prospects.

Applications for SMS online help in a marketing campaign or surveys are unlimited and there are literally thousands of ways this incredible technology can be harnessed. We are at the dawn of a new era of communication and now, with the advent of cell phones and new QWERTY keyboards on smart phones, texting has become commonplace. In fact, when using their cell phones, people are now texting more than talking and 85% of the American population now has a personal cell phone.

This opened the floodgates of opportunity for manufacturers and entrepreneurs to capitalize on SMS technology creative organization without having to invest in programs hardware or expensive software. The “backbone” of the infrastructure of text messaging has already been completed and is ready for use by anyone who wants to implement a campaign for text alerts, notifications and reminders. Coupons texting will grow in popularity and there is a big emphasis on the use of SMS for office purposes.

Polls text was seen regularly in TV shows reality to allow the public to participate in the selection of the best singers and dancers. However, it will be just the beginning for applications to vote. Soon you will begin to see ballot concerts and sports centers, leaving fans and customers to select the songs and the players featured. And you will see more widespread use of online voting text on television stations and radio stations, asking people to influence a variety of social and political issues. Unlike reality shows today, where you have to wait a day or more to hear the results, text voting will provide instant real-time and the public will be able to watch the votes being text compilation results in minutes or even seconds.

Texting has been and will continue to be ubiquitous in our culture, and those who use the technology will be on the border of ever-increasing technology gives us opportunities.

For more information about how Cloud Text MessagingCloud Call Tracking, Call Center Software and Hosted IVR may work for your small business, visit the

Reasons behind the Uses of Online Call Tracking Software

The best way to get a definitive answer on whether or not your Internet dollars are hitting the targets is to use some form of tracking service phone call. Tracking services phone line will bring the power and immediacy of the Internet to analyze your calls and in-bound, and provide you with a program that will tell you exactly what works in both directions.

Call allows you ways to better serve your customers by understanding that every phone call leads to your business, as you probably have a system update information on your website to find out where all those clicks came etc. online phone tracking will improve service levels, listen to recordings of sales calls on behalf of your advertisers and suggest ways for callers to improve performance.

From general to specific the term “tracking service” is still quite large and fairly new to mean different things to different people and industries. Add the word “online” and things are not much better, although reputable companies that make these “new metrics and analytics” refine the definition to make it standard among all companies.

The bottom line is the need for the best and latest information on the effectiveness of the business of your company in the field of telephone communications. This need extends, of course, information on each client, every prospect, every outbound call sales and all incoming calls of all kinds. With computers available today, and powerful software (largely owner) used by businesses to track calls, it is actually possible to examine calls every day to the close of business

Top 10 reasons to use there are probably many more benefits, but the “Top 10” list here is a great place to start if you need convincing. The benefits extend to the entire company, with the main advantages, of course, being given to the sales effort and marketing. Not only “global” data (total) can be analyzed trends and results, specific calls can also be evaluated for important ideas or answers.

Calls may be recorded for review, of course, and all methods of analysis will be automated in software to a large extent. After a good setup, you can begin to realize the benefits of the opportunities offered by the monitoring service calls immediately. These are in no particular order, but they are certainly reasons “Top 10” using a service call tracking online:

1 Sales Training: You can use the recordings of two calls ideal and actual personal sales coach on individual phone skills.

2 Cross training: Non-sales employees can examine and study a variety of calls in and out bound to learn enough skills to be adequate “back up” for the holidays, etc.

3. Comments instant: Clients may be asked to “stay on the line” after each call and assess the quality of the call. With a simple configuration, the calls are bad grades can automatically notify you with a tracking number to call so you can discuss the matter with your staff.

4 marketing Smarter: Good monitoring programs provide information of vital importance to the prospects who call in response to your marketing efforts and sales, whether in print, broadcast or online media. You can then use this knowledge to better target your marketing strategies and media buys. Validate spending marketing and advertising show return on investment (ROI) by monitoring specific calls in the program.

5. Improved Efficiency: Successful monitoring will allow you to reallocate ad dollars to programs that produce the best results, as you know programs that can be cut without affecting the sale. You can test easy to remember numbers for response to your marketing efforts.

6. Capture Info New Customer: You will get more mileage out of each media campaign by downloading names and addresses (and other data) callers who responded to your add These new addresses can then be future targeted campaigns or other mailings.

7. Show and Performance Document: Having immediate access to all your historical data marketing campaign allows you to change strategies and budgets required. You’ll also be able to quantify the success of your marketing for enterprise management, donors and others. Real-time, full color reports can be supplied on request by email or fax and used in spreadsheets, PowerPoint presentations and documents meeting budget.

8. Generate More Leads: When you can capture data on every call that comes into your office – even if the line is busy, there is no response, the appellants call blocking or the incoming number is not listed – you will never lose the chance of a sale. You will receive real-time data on calls to follow every lead, even those who might otherwise have been lost.

9. All Interfaces: The term “interface” is certainly overused, but you can automatically feed customer data in your customer records or lead management system. You will be able to follow all the chances of the original source commercialization for each closed sale.

10. Refresh and Recycle Leads: You can continue to input, update and revision of the outlook entered data that have not yet made ​​the decision to purchase, allowing you to go to them again and again. With better and more accurate information is added, you can fit more closely each of your follow-up calls and sales, which for much more efficient use of time and presentations more effective sales.

For more information about how Call Tracking SystemCloud Call Tracking, Call Center Software and Hosted IVR may work for your small business, visit the

Basic Information about Call Tracking and Interface

Phones were invented, people have invented and services and products that go hand in hand with the phone innovate. The phone has also changed the way we did business and made our economy a global economy. One of these services created by innovative minds in the late 90s was followed by call.

Call monitoring is a service that keeps track of all the calls and all the details of those calls that arrive on certain phone numbers. Mainly toll free numbers or eight hundred numbers are used for these services. The service usually provides a user interface based on the web where customers can log in and see all the details of incoming calls they got and even listen to recordings of phone calls in MP3 format. This helps for quality and training.

The main advantage of this service is communication and the ability to use and follow the multiples of 800, 877, 888, or 866 numbers. An account can have as few as 1 or thousands of numbers without tracking unique toll. This allows the company to use the service to assign a different number to each marketing campaign and each website and know where all calls come. This is crucial because the advertiser can determine which campaigns work and which ones are not. This shift of marketing dollars to what works will be more then cover the cost of the service.

The call tracking interface which is usually based on the Web provides many reports and graphs that can help the company using the service to monitor all the details and data and make informed decisions based on detailed analyzes. Some of the reports and graphs are available; calls per hour, the length of calls, duration per hour calls, calls by campaign, the campaign calls per hour, calls by the state, calls short durations by state, the number of call back by campaign lengths average call, loud call to the time, time zone, called at the time, etc. These reports are seriously trying to justify advertising expenditures to a board of directors or an investor.

The interface call tracking is also essential when spending a lot of money on advertising. If you drop a 50000 pieces mailer, you need to know who called and when. This is because your cost per call could be as high as $ 80 to $ 100. Thus, each call is $ 100. Therefore, each dropped call or missed call is a total loss. Know who called and when is crucial to maximize the results of any advertising campaign.

For more information about how Call Tracking SystemCloud Call Tracking, Call Center Software and Hosted IVR may work for your small business, visit the

How to make Profits With Automated Dialers Cold Calling?

Did you receive a call from your doctor or dentist recently remind you of your appointment? Have you been asked to confirm the appointment with the push of a button on your phone? Congratulations! You just received an automatic dialer.

Most consumers and many businesses do not realize how much of a hassle and money predictive dialers can save every day. For example, open the example highlights how professionals can now confirm appointments with customers by telephone using the numbering systems. That courtesy, which allows both the client and the service was once an expensive luxury. Dialers are now such a useful reminder available to everyone.

Phone dialing software, also known as Predictive Dialer systems or numbering systems of protection, take the hassle and stress of all kinds of business tasks that were manual effort. For example, as the reminder phone call, the connection faster, more reliable automated dialer allows customers to be informed about appointments and for companies to conduct customer surveys followed.

Dialer systems eliminate repetitive such as dialing phone, cradling a phone to your ear, and the seizure of phone numbers to a computer-assisted calls for actions. These may seem small mundane chores, but imagine that you are a seller or a representative of customer service. Your entire day focused on establishing critical customer contact on the phone. Many times you need to take notes on the conversation to meet the customer’s order or to resolve a service issue. It is difficult to do when trying to cradle a traditional telephone handset to the ear, but with a predictive dialer and a helmet, the hands of an employee is released to take notes or any other function necessary. This leads to greater customer satisfaction and repeat sales.

Automated dialers Dialer or protection also helps companies reduce the number of repetitive stress injury (RSI) that may occur from day-to-day telephone dialing. This translates into more work days sales and serve customers, fewer days lost to illness, and health insurance premiums for employees lower because of less demand for treatment RSI.

In addition to reducing employee fatigue and errors in the workplace, the phone dialer software also comes with tools that can help a team of researchers, vendors, workers in the campaign fundraising or those need to make a call successfully. With his coach and the client did not hear the personal phone numbers of trains software and volunteers to be more effective in their work contact. Dialers can make running a telephone campaign for much easier by continuously calling numbers on the list of prospects. Automatic dialers queue also by answering calls to the service representatives can respond in good rotation. Numbering systems of protection can also block incoming calls that are not related to recalls of sale, such as “phishing” (the practice of illegal collection of personal data for purposes of theft or fraud).

Messages schools, churches or other community organizations can easily move voters programs and automatic numbering. If we add the benefits of business efficiency and customer satisfaction, it is clear that automatic dialers to call many advantages.

For more information about how Cloud Based Auto DialerVoice Broadcasting SoftwareCall Center Software and Hosted IVR may work for your small business, visit the


Better use of Predictive Dialing System

The use of predictive dialers can never grow old as these dialers are the best tools any business or call center can use. These dialers can allow you to make multiple calls at once. A representative must not rest physically and dial each number and wait for people to pick the phone up. In this way, companies can save a lot of time as the predictive dialer can automatically dial multiple numbers at the same time. Predictive dialers are positive and negative aspects. When using dialers production, there are certain set of rules that if followed will help you get the most out of this system. 

Before discussing what to do and it is important to understand the types of predictive dialing systems available. Some systems may be integrated into the PBX while others may work independently. It can be quite difficult to choose the right dialer. What you need to do is make sure you get one with good features. 

There are people who confuse the real productive dialers with the system broadcast messages or automatic dialers. Automatic dialers can be used to make automatic calls and send voice messages. The predictive dialer real other makes calculations based on the time a representative usually takes to do, complete a call, the total number of hand lines and chances to connect to an individual. 

When using predictive dialing, you must make certain calls that were abandoned are less. A call is abandoned when a customer receives a call but there is not available from the company to respond. There are no customer who likes to wait for a response. So it will definitely hang up. According to federal regulations, an organization may not have dropped calls than the 3% limit. However, a company must ensure that fewer calls are dropped. 

If there is a certain appeal that indicates a sale, so do not count on the dialer to take. It is preferable that these important calls are answered by the representatives themselves. People can easily judge the dialer calls and they could hang. Therefore, it is best not to take the risk of any use of such importance. Representatives should always be available to take important calls.

For more information about how Cloud Based Auto DialerVoice Broadcasting SoftwareCall Center Software and Hosted IVR may work for your small business, visit the

Reasons to Use Hosted Contact Center Solution

Involve call center server for your business to achieve productivity and cost savings! Here are 5 reasons why you should consider today for the implementation of this web-based solution!

Many organizations require special services in emerging Internet operational environments, but want to avoid the problems of outsourcing. The global recession has forced companies to rethink their strategies to improve customer loyalty and reduce operating costs. Due to their lower budget allocations and lack of internal experience, many organizations are hosted predictive dialer to be the ideal solution.

Involve solution called hosted services for your business – you have 5 great reasons for you to consider how their functionality and technology will benefit your business:

1. Hosted Call centers successful and efficient to cater to a growing number of customers. They take care of it quickly and efficiently meeting the new demands and expectations of customers. Hosted call centers create and implement strategies and methods to achieve an optimal mix of human resources, technology and processes for delivering customer service of a very high order, even while the individual cost objectives sticking.

2. Hosted call centers and deadlines for rapid deployment of cloud-based ‘services simplify the application process for all types of business enterprises. Hosted predictive dialer offers the best results if your business follows these steps: first, your company must assess the resources and technology available within your organization. You should also review the security implications of particular business regarding the installation and use of a hosted call center. Finally, your company uses and related features front-office and back-office hosted call center to improve customer experience.

3. Their organization can use the experience to guide organized and streamline operations everyday predictive supplier. Its main focus is your customer; infrastructure should be secondary. Provider assistance with monitoring, analysis and evaluation of business processes and the functioning of its hosted call center at regular intervals. These monitoring processes help determine and implement the necessary changes, eliminate deficiencies in operating procedures and clear areas of bottlenecks to improve customer satisfaction. Using the latest metric allows your call center managers to achieve significant savings in annual overhead, along with corresponding increases in performance.

The doctor can also help you with the creation of plans to accommodate the needs and potential. Watch for new products and features hosted dialer technology to improve their business results.

4. The improved customer satisfaction when customers can reach employees or agents in a timely manner. Your business benefits from the flexibility of the call center, and establish procedures and methods for efficient handling any of these methods of interaction with the customer.

5. Finally, stayed his marker must meet the certification standards of the payment card industry to ensure complete security in hosted operations. Quarterly Review, the annual self-evaluation and site audits help your company obtain and maintain the required certification. Following the above procedures ensures that the hosted call center will deliver the most value to your business.

I do not believe in things that claim to be easy, I’ve never done. But I was surprised to see what this software could really do when I gave a test run. You can see the result of Viewing Hosted Dialer. 

For more information about how Cloud Based Auto DialerVoice Broadcasting SoftwareCall Center Software and Hosted IVR may work for your small business, visit the