As a beginner, if you are looking for a simple and well-paid job opportunity – career in a call center is the best bet. You have also heard a lot about call centers; perhaps many of your friends are already working in them. But do you know which call center really are? How do they work? What are the different services that they offer to countries all over the world? This article will help you understand some of the facts you need to know before a call center.
“All my friends are talking about call center, but I do not know what they really are.”
Picture this: its 10:00 clock in California, i.e., 22.30 clocks, when in India, more than 300,000 Indian professionals are answering customer calls or processing transactions for overseas clients – these are typical call center in India.
Simply put, a call center is a centralized office where a large number of customer inquiries are handled over the phone. The calls can be incoming, so you only get the calls; or they can be outgoing, where to make the calls to the collection, telemarketing, follow-up and support, etc.
“What call center should I be and what kind of compensation can I expect?”
The major business processes serve the call center in India include customer care , technical support, HRM, Finance and accounting, healthcare, management, etc. For better career opportunities, you need to find one that fits your qualifications and interests that bring best.
The starting salary, as are from Rs.8, 000 to Rs.12, 000 per month per your technical skills and work. Most call centers have a variable performance-related component in the content as well. As you grow and a team leader or manager you can get anything between Rs.18, 000 to Rs.25, 000 or more.
“What would be my role as a beginner in a call center?”
As a beginner, you will be hired as a “call center agent” to handle incoming or outgoing calls. These calls can consist of technical or not – be of a technical nature based on your expertise. You will be a workstation; a computer and telephone equipment are given for this purpose. Most call centers in India provide for comprehensive training on the product or service, call handling, voice and accent.
All calls are monitored handled by an agent in a call center to grade the amount and quality of work. Most call centers have financial benefits to parameters such as the average call time login – logout times, maximum time on call leads generated and many other factors connected to the project. As you start working, you will catch up quickly on all these processes.
“I’ve heard that call centers have endless floors with thousands of people on call throughout the night – it’s not hard to work in such an environment?”
Goal-oriented work environment, challenges and odd times might make some people feel this way. But the fact is that in a call center provides the work you a high level of commitment in terms of:
– Client interaction on a global scale
– Dealing with difficult situations
– First -depth product or service knowledge
– Negotiating and convincing skills
All these will help you in getting an experienced person with different abilities and make it easy for you in the role you aspire to move.
“Is there enough room for growth in a call center career in India?”
According to NASSCOM, the Indian ITES segment – BPO grew by 37 % in 2005-06. This growth is due to the large pool of talented young and highly skilled English-speaking workers, time zone advantage and low cost. If India continues to offer these advantages, the growth is inevitable. You can be a part of this growth.
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