Call centers around the world have to depend on speed and efficiency, to ensure that they provide a better customer service and to ensure that they become more productive and competitive. Manual calling of numbers with a team of tele-callers cannot match the speed and efficiency of the auto – dialer service.
Auto dialer service is a relatively new technology which has completely redefined the way call center management function around the world. Before this technology, call center executives were in the most capable of 50 to 60 calls per day. The reason was quite simple. The call center executives had to choose any number and wait for a response from the other side received. If there is no response or if the caller set his or her phone number on the answering machine, this led to a loss of about 2 to 3 minutes per call. However, with the arrival of the auto dialer service, the problem was solved by a great extent.
The auto dialer service uses software that is unique and gets the job done efficiently and professionally. It also has the possibility of automatic selection of the numbers without intervention. The software is connected to the database of phone numbers from different customers and takes every number individually and starts with choosing them one by one . In case there is no response from each individual caller, without the software will automatically time the next number , and starts the entire process again.
So much time was wasted in the environmental manual is removed to a large extent with the help of this auto-dialer service. Aside from that, this particular software has some other very unique features such as generating end- of-day status report that the call center executives helps to plan their next day’s activities. In addition, it also has the possibility of these figures, which is not immediately available or were not accessible to choose again.
On the whole, this software has come a long way in that call center employees, more productive conversations instead of wasting time unreachable or unavailable gone focus on customers. There are quite a few cases in which it was found that this particular software has resulted in the increase of productivity by more than a hundred percent that will go a long way in increasing the profitability and earnings of the organization that is with this special technology.
For optimal use of this technology, call center managers are supposed to be well trained and ensure that each and every organization should be a lot to pay attention to the training needs for a better use of this wonderful technology.