Phone Dialer services online can be a great benefit to organizations using live agents to place outgoing calls. Surveys indicate that online phone dialers can improve call productivity by over 40% and allow callers to complete hundreds of more calls per day.
If you are in a business that requires you to make a lot of calls out every day, it is very possible that you are always looking for ways to maximize your time and efforts. Traditionally, predictive markers have been used to meet these requirements. These predictive dialing systems place many outgoing calls simultaneously. If the call is answered by a live person instead of an answering machine, a light flashes and indicates that a person has been reached. In turn, ask an operator (at the end of the caller) to connect to the call and start talking.
However, there is a problem called “dead air” that occurs when the calling end operators are still busy talking on a previous call and cannot reach the person who just answered the call quickly enough or at all. This is called “call abandonment.” Because it has become so annoying to the people receiving the call, federal laws have been passed that limited the number of abandoned calls that can be made.
If you own a call center or a company that makes a lot of outbound calls daily, this will be a concern for you. However, there are alternatives. There Phone Dialer services online that can provide the volume of calls you need, but also can eliminate the problems of abandoned calls.
The actual operation of a online phone dialer is performed from the desktop and eliminates the need for costly telephone lines can be very high monthly cost. You do not need any hardware or software.
The procedure is quite simple and straightforward. You go online and log into your account and then charge the phone list to use. You click on a number and the system marks. If the recipient answers, you talk to them. If the call goes to voice mail or an answering machine, just click and make the system leave a recorded message.
But here’s the beauty of the system: while the system is leaving the message and you can go ahead and start dialing and talking to the next number on your list. Not only do you avoid repeating the same messages for answering machines all day (80% of phones in the U.S. are answered by the answering machine during the day), but you never have to waste time waiting for the message complete. When the message has stopped, which has to do one or two contacts?
It is important to remember to leave a message for a contact is much more advantageous than just hang. If you are hanging 8 out of 10 times marking, you are wasting a lot of time. Better to put that effort to good use and write a thoughtful message, that contact can listen at your convenience.
Moreover, the idea of having a direct agent call in the first place is to navigate through phone trees and receptionists to reach the appropriate contact phone. If it takes 3 minutes to get to the phone right only to be greeted by voice mail, it is better to leave a message.
This is particularly useful in certain applications where the law says that any recorded message can only be sent after receiving the consent of the called party. For example, in California, it is necessary for political calls.
For more information about how Voice Broadcasting Software, Cloud based Predictive Dialer, call center management software, Hosted PBX, Cloud PBX and Hosted IVR may work for your small business, visit the LeadsRain.com.