Today, customers are judging business organizations based on methodologies that support interaction. This is causing organizations focus on 24×7 business availability. This idea was first conceived years ago when business firms on the threshold of entering the era of global business. Around the clock availability was a key requirement for perfection attends customer calls that fall in different time zones.
How the age of Hosted PBX services was leads to? At that time, the only systems business phone remained only luxury business organizations. It was at this time that these organizations were able to frame the “Business Big Picture” for themselves in the minds of your customers. To achieve that level of success, even small business organizations were inclined towards the use of these systems. However, capital spending in the creation and maintenance of the commercial IP PBX was quite massive and usually are not included in the budget. Even if they could set the channel, operating expenses add up to a hefty amount.
Hosted PBX systems are not in the true “systems” of meaning that organizations need to keep up in place of the office and manage all its functionality. More specifically, these services are delivered through a remote server. Almost all hardware is in place of the service and all connections are made by them. The user is given fair access to failover web based software. This interface is used to manage all system configurations.
Mobility is a big plus offering PBX services for small business use. The end user only requirement is a compatible mobile phone or PC with internet connection, usually 3G or Wi-Fi. For PC, soft phone can be used to call. For mobile phone, mobile dialer can be downloaded, configured and used to make and receive calls. These mobile devices with the cloud have made it possible for small business organizations to attach the label “24×7” with their toll free number.
Soft switch is used to configure the system. Adjustments can be made to efficiently manage calls at different times of day. Although changes are fixed office for 7 or 8 hours, your employees may be available to attend customer calls at any time. While using mobile extensions, extension numbers can be prioritized in diverse settings. These can be set through the search calls, ringing or simultaneous rotation and the call can be directed to employees in the form specified.
If you have an office with landline business, then call forwarding feature can be used to provide a clock customer support. The incoming call to an extension of the small business PBX can be forwarded to the mobile phone number or home when regular shifts are over. This increases the chances of attending customer calls, even when employees are not at their desks. Therefore calls can be answered in a mobile mode thus promoting round the clock business availability.
If incoming traffic is too high and all extensions are busy, the call can be placed in a queue. Music on hold tends to hold any longer. If during that time, he intends to leave the call, you can still leave a voice mail consultation. If the caller does not leave a message, call log was maintained for missed calls. These leads may be called again in a later time point. Therefore, the various functions provided PBX services can help even small business organizations in projecting a large image and in the fulfillment of the promise or 24×7.