Telemarketing has changed a lot in recent years. With innovative technologies being released as Spitfire predictive dialers and other call center software and products, your telemarketing team can now be more productive than ever. Computerized telemarketing tools and the recent integration between Internet phone systems and allow telemarketers to spend less time marking and more time actually giving presentation to potential customers.
Below are some of the unique telemarketing services and products that have revolutionized the way we do business telemarketers.
A predictive dialer was developed to dial telephone numbers automatically and then control the calls and the types of responses you get when you dial. Then connect the telemarketers to call once it is recognized that a real person is on the line. Predictive dialers are used in many call centers today, and have helped thousands of telemarketers maximize your efforts and spend less time dialing numbers unresponsive.
How does it work?
With a hosted predictive dialer system, you only need a computer, an Internet connection and a telephone line for each agent telemarketing. With a Spitfire Predictive Dialer, for example, receive dial capabilities and out, and can integrate the system with your T1 or analog lines without having a database server independently. Other features include query-based dialing, and the sensitivity of the zone. You also have the ability to run multiple campaigns at the same time, dialing an alternate number, and monitor and record calls. This configuration is an easy to use system and requires minimal effort to start.
This amazing CRM software (Customer Relationship Management) drastically reduces the number of answering machines, voice mails, busy signals and obsessions that your agents can be found during the workday.
Auto Dialers were available before predictive markers. These can dial phone numbers automatically for call center agents, but do not use algorithms like the predictive dialer to connect the agent only successful calls. The auto dialer is a very useful tool if you have a limited budget but want to automate their telemarketing efforts.
A surveillance system that allows you to monitor calls for testing, training, motivation and support. You can ensure better quality service, keeping an “ear” in their telemarketers during their training.
The amplifiers are ideal for ensuring a good quality of sound for each phone call. With an amplifier, you can control the volume and mute enabled. With some amplifiers, you can switch from phone to computer with ease.
With headphones, telemarketers can have your hands free to type, write or do anything else while talking with potential customers. This keeps down the receiver or the need to maintain the receptor in an odd position when trying to write or type the client information. There are many types of headphones including voice tubes in the ear, in-ear, noise canceling, wireless and convertible.
These are just some of the basic tools of every telemarketer must have to succeed. In the ever changing market of today, you have to be ahead of the game with innovative call center software and products as predictive markers to be a success. Telemarketing is still a great way to get in touch with potential customers once you have all the tools you need.