A hosted dialer is a web-based phone dialer using technology Software as Service (SaaS). Unlike the hard dialer system, which serves to connect a computer to other hardware, hosted dialer system only requires a computer and a stable internet connection.
The main benefits of cloud based predictive dialer solutions include increased efficiency, reduced costs, and reduce overhead for your company. Your agent does not have to waste time on simple tasks such as automatic call actual phone numbers. Instead, they can do what they do best – focus on support and / or marketing.
If your organization relies on phone calls or using telemarketing as a primary sales channel, hosted dialer system will benefit you. You can actually configure the hosted dialer program to the specific needs of your company. Let us take the example of a call center. Utilizing a web-based interface, the system can be set up with custom settings for each agent before their shift begins. Agents can then simply log on to the website and see the instructions provided. Dialer system completes most of the tedious work to get the number and call, and call agents can fully concentrate on discussions with customers at the end of the line.
As a small business owner does not need to spend extra money to buy the predictive dialer software and licenses when using hosted solutions. Cost of hardware software and computers in the domain hosting service provider. If you own a company and have to call an agent at a remote place, they were able to take advantage of hosted dialer solutions, provided there is an adequate internet connection. This model allows organizations of all sizes to have virtual sales staff operates efficiently for contacting potential prospects with their offerings.
Initially, the service is hosted dialer has been used primarily by smaller companies, but some large organizations are starting to adopt the service. As a result of new technologies such as predictive dialer and auto dialer software, Interactive Voice Response (IVR) and Voice over IP (VoIP), these types of solutions can offer substantial financial savings for both large and small organizations. This technology has the additional leveling the playing field so that almost any organization can easily implement strategies telemarketing in their ad campaign quickly and easily.
Yet another tactic is to share the savings on hosting along with other customers, somewhat similar to shared web hosting server model. In certain cases, this may result in your lines get crossed with other clients, and if the hosting server crashes, then your business will be contacted to be started again. Aside from the type of equipment problems, the phone dialer type can cause an explosion in the sale at a reduced cost. The virtual sales agents will be able to work much more efficiently, even with shared hosted dialer solutions. Sales agent can easily focus on their sales strategy, managers can focus on effectively running the sales floor, and new agents can be quickly and easily prepared.
Hosted dialing systems can be an important component of any business that relies on sound marketing to sales. For almost all companies that rely on telemarketing and phone sales as a method of generating more business, hosted dialer system that is sure to increase output and income.