Technology is changing rapidly and so is the cost of doing business. When faced with the decision of hiring human agents to handle sales calls, many high-level executives look for alternatives with measurable results.
In the business world, communication is a key factor for analysts. Call automation systems, which are designed to respond to questions by real customers, are ideal for measuring performance, work practices, and success.
Understanding the different technologies available today
The technology used for the automation of call tone is based on the response, interactive applications based on the speech of traditional human employees.
Tone IVR is considered cheap to install, but compared to speech Hosted IVR and other methods of communication with potential customers. This technology is detailed and includes the provision of a simple yes or no answer to the caller.
Voice applications are considered complex types of dialogue that can be processed. They were designed to handle complex conversations between clients and can respond to client requests, as well as live agent working in a call center. Conversations may flow in a predetermined manner.
Human workers are often lumped together with the technology of automatic call because they are an integral part of the equation. Some companies dedicate staff to live more complex or subtle caller questions. Other rescue workers live in areas where an automated solution lags (the caller with an accent, more requests or complaints usually fall into this category).
In fact, one type of automation is not better than another. Everyone used to quickly address the important phone calls.
What we look for candidates
The company, which sells a call automation system, should provide continuous monitoring system, along with reporting. As already mentioned, these systems provide an easy way to measure efficiency, workflow and success.
They should also provide any maintenance that is required. This includes optimizing performance, and I. Finally, the whole experience should be seamless.
In addition to “try before you buy” option, a company that offers free installation is an advantage. Clients should not be forced to pay to install something that will pay for later. Therefore, potential clients are looking for only companies that are willing to install their IVR system for free.
Good IVR system offers a wide range of applications and functions to use. Finally, one should have a lot of options from which you can choose. Some features and applications are worth looking into more are:
+ Customer Relationship Management
+ Automatic Updates
+ Adaptive call center customer support
+ Other ways to adapt