Why Ringless Voicemail works best for Insurance Agencies?

The relation between an insurance company and its customers are meant to be closely-knit. These mutually grooming relationships are not short-lived and most of the times span across generations. One can only imagine the kind of customer relationship management this core functionality of insurance companies necessitate.

Why is Ringless Voicemail best for Insurance Agencies

Insurance telemarketers need to notify their existing customers and prospects about their proactive deals, updates about policies, etc. to a vast number of people. And one could use many retargeting methods for the same.

One could send Emails, ring them on their landline phones, use robocalls, use TV and Print Advertising, etc. But not all of these are viable regarding cost, time and results.

For, eg, An insurance company telemarketer rings a particular prospect on his/her landline number to give new updates. Now, if the later hasn’t signed in with their phone numbers online or given any offline consensual input as such, this delivered message would go to spam directly. That would be the best case scenario and the worst case: law-suits being filed against the company. Furthermore, Print and TV media do work moderately but are plain expensive. And robocalls are simply not FCC and TCPA compliant.

So here what we are looking for is the most cost-effective, long-term approach giving the maximum number of conversion rates.

Insurance agents across the world have found Ringless Voicemail Services the most effective cloud-based tool to enhance their business with an increase in customer loyalty and conversion rates.

Ringless Voicemails are not expensive and time-consuming as one can send as many voicemails as they desire in a matter of a minutes. More than anything they are non-intrusive as they do not ring the phones of the customers and surprise or annoy them at any given time. They silently drop the message straight-to-voicemail of the customer. Another advantage of that is, a customer can listen to the sent message when they choose to, and thus the desired message gets assigned to them in the most profound way possible.

Ringless Voicemail comes under the tag of information services hence it is completely in compliance with the rules and regulation of TCPA, FCC, and DNC.

LeadsRain has by far served with their Ringless Voicemails to many leading Insurance companies globally. We also at request provide guidance regarding sample RVM scripts as per need. To see some of our hand-picked RVM examples continue reading here.

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How to make a Sale

There is a lot of buzz about how to sell effectively. Some have just one goal – to close a deal, others say something from the top of their heads and hope their charm, talent, and knowledge of the product or service they are backing will get them the sale. Not to mention, a few even call a prospect repeatedly until they get an answer.

cloud based auto dialer

All the approaches mentioned above are wrong.

Here is how it should be done.

Find the appropriate prospect
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According to sales coach and author, Wendy Wiess, also popularly known as “the queen of cold calling” –
“Too many salespeople make basic mistakes early on. They need to dedicate more time to the process up front. Being fixated on the end result – closing the sale, they neglect the important initial steps. Focus on finding the fitting client for the product or service you are selling. If you are not talking to the qualified prospect, the chances of anyone turning into a customer, in the end, are very minimal. With the rise of Internet and all the resources the salesperson has now, they are expected to do all their homework before reaching out to a prospect. Look for a prospect whose profile matches that of your top 10 clients – those who buy a lot and do so more often.”

Reach out to the prospect
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As stated by Paul Castian, VP of Jedi Mastery at Castian Training Systems –
” A lot of salesperson research a prospect only once during the process. As businesses are moving with a speed of light, things change constantly. When salespeople gather information, they need to review it over and over again before reaching out to the client. You have to understand your audience prior to calling them and continue learning about them as you go along. Once you make that first call, find out their preferred way of communication, and use that throughout the rest of the process. “

What is important is when you reach out to the prospect; not just how you do it.

Adding to what Weiss suggested, she said, “Approach them before they are in the buying mode. Doing this will make you their trusted advisor. When they are ready to buy, you will be the first person to cross their mind.”

Meet the prospect
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Salespeople should call and ask for a face-to-face meeting, if possible. Schedule a phone call for in-depth discussion about how your product or service will help the prospect.

This is the part where most of the salesperson make mistake of focusing on making the sales. You can not rush from “Hello” to “Let’s close the deal.” There needs to be a discussion.

Use the time to build up a relationship and understand what a client wants or needs.

Make a Plan
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“Get some agreement from the prospect of what will happen next, at the end of the meeting as a lot of salespeople leave things very open,” Weiss says.

You need to ask them about meeting again, when the plan to have a decision with you, and set follow-up call accordingly.

Castian suggests giving yourself and the client some homework between the time you speak again. That will keep you on their mind.

Wait for their decision
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Don’t persistently hound your prospects, as they need some time to make the decision.

As per Castian, ” Don’t keep calling if they are not responding. Get creative. For example, send them a cookie saying ‘I want to take a bite out of your business.'”

After numerous failed attempt to get their response in various ways, just leave them a message.The message that you leave is very important. Leave it open. Many a times prospect call you back after you leave that message.

Be prepared for a “No”
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Find out why the prospect said No. Ask what went wrong. You need to know, why the sale did not happen, It may be bad timing, in that case, you can reach out again in future. Turn rejection into a learning experience.

Castian says, “The really good ones don’t consider ‘no’ as a door slammed shut for eternity. They view it as a ‘not now,’ and they find out why now isn’t a good time. When you ask, don’t make them feel like they are being put on trial. You don’t want them to shut down and get defensive. Be gentle.”

5 follow-up tips to get more customers and grow up your sales

Making a sale is not just about fancy presentations and calling prospects. For becoming an effective salesperson, you have to see beyond the initial needs through strategic follow-up and constant communication with customers.

Ringless Voicemail

You can fulfil your duties as a salesperson by doing just the bare minimum, but where is the fun in that. Give your sales career a boost by stepping out of your comfort zone and learning the art of follow-up.

So how strategic follow-ups can land you more customers and skyrocket your sales?

  1. Take Action

As a salesperson, you need to overcome the fear. Fear of the unknown. Fear of jumping the gun. Fear of rejection. The best remedy to overcome this fear is taking action in a positive way. You need to write that email, pick up the phone, put some effort and follow up your prospects. Doing this will put you in the right position to make that next big sale.

  1. Listen actively

Develop active listening skills as it will not only help you in providing a solution, but you will also be able to understand correctly what the person on the other end is trying to say. Between conversations, you may discover that the customer needs help in another area and this can kick-start a potential long term relationship if you can foster this in every follow-up call you make.

  1. Always clarify

During communication, people hear bits and pieces of information which then again is filtered out by the brain, opening up the conversation to countless different interpretations. Thus, while following up with every person by phone, make sure you write things down and later email that follow-up list to the client to confirm. Make it a habit so that you can cover yourself in cases where the client has an entirely different idea.

  1. Generate anticipation

Creating a level of excitement and anticipation with your contacts is one of the best ways to encourage sales. If the person is willing to accept a follow-up call, newsletter or an email in a specified time period, make sure you mention an “exclusive” offer or information that sparks curiosity. The idea here is to create something that speaks to the interest level of the targeted audience and follow through as promised.

  1. Use business etiquette

Being a salesperson, knowing when to follow-up with a customer is critical for making a sale. The general business rule is to follow-up by phone on the same business day. If following up by email, do so within 24 hours. Don’t wait up for more than 15 minutes to respond with a text. You can impress the other person with your speedy response and have a better chance of making a sale.

During your follow-ups, it is a good thing if you under promise and over deliver on your word.

Get past your fears onto a path of success by doing consistent follow-ups. Use LeadsRain’s Cloud-based predictive dialer service to increase the efficiency of your agents and decrease your contact center operational cost.

Smart Agents are your Real Assets

Up-to-date customer service agent who is well informed and has knowledge about the product and company structure is the real asset for your Contact Centre.

You are under constant risk of losing business if your agents don’t know the ins and outs of your product. If they are aware of the points mentioned below about your business, then they are awesome, and you should know it!

cloud based auto dialer

  1. Company hierarchy

    It is not possible for a contact centre agent to have answers to every question they get asked on the tip of their tongue, and those who take the initiative may not have the required authority to close the deal over the phone.
    Thus, they should know the company hierarchy and contact the person with the desired credentials for handling such tight situations.

  2. Sufficient information regarding the product

    Your agent may not be a technical genius but should have knowledge about the working of your products. You should provide your agents a list of FAQs for answering fundamental questions related to your products.
    This practice enables them to make a good first impression in front of your customers, and ultimately it makes your company look good.

  3. Latest offers and sales

    Agents should have prior knowledge of any promotional offer or sale provided by the company. If they are unable to provide the verification of that promotion to the customer, it will make them less likely to trust your business.
    Hence, they should know how to maintain proper communication between the marketing and sales departments.

  4. Keeping tabs on product pricing

    As agents talk to your customers directly, they should be the first one to know about any changes in the pricing of the product. Make it a habit of providing your sales team a dynamic price list and update that list whenever the price of the product changes.
    Agents who check the list every time a customer asks for the price of the product are the deciding factor in the growth of your business.

  5. Fostering a relationship with the customer

    Agents can save a lot of time if they transfer a long-time client to a representative who has information regarding the customer’s buying history.
    It will facilitate the representative to bond better with the customer and provide the exact solution they are looking for quickly and more efficiently as the representative will know how the customer prefers to communicate and how they react to various situations.
    Agents with the ability to make quick decisions can help your company cultivate long-term, friendly and profitable relationship with your clients.

How Ringless Voicemail Helps Medical Debt Collectors

ringless voicemailMedical debt collectors are tremendously influenced by the guidelines of Telephone Consumer Protection Act (TCPA) for the collections of medical debt from customers. However, it was considered as a tedious process for the medical financial management to collect the due debts because of the stern regulations of the CFPB and TCPA. The eternal goal of this system is to contact customers without violating any regulation.

The divine panacea to behold the collection process flawlessly, medical debt collectors are utilizing Ringless Voicemail Technology. This technology enables collectors to directly drop the pre-recorded complaint or reminder voicemail to thousands of customers without interrupting them.

Direct-to-voicemail for medical business helps the debt collectors to accomplish their goals by delivering voicemail straight to the customers, respectively. Debt collectors can communicate with customers through cell phones without ringing the cell, interrupting and charging the customers.

Let’s see how Ringless Voicemail Can Help Medical Debt Collectors-

  1. Go without noise– Ringless voicemail permits the medical debt collectors to proceed with their dire work, without breaching the lawsuits.
  2. The delivery system generates inbound callbacks from the customers who received the voicemail- This allows collectors to consume more time in financial activities like liquidating and ending the debts.
  3. Straight to cell- Voicemail directly approaches cell phones of the customers without coming in contact with wireless networks.
  4. Easy drops, fewer complaints- voicemails are delivered by drop methods which create less complaint than associate calls.
  5. It increases the efficiency and profitability- it is more cost-effective than the personal inbound calls as it contacts a large number of customers in less time.

Cell phones are becoming only means to contact the customers with the medical debts. But customers sparsely pick the phone of collectors. Hence, Ringless Voicemail helps the debt collectors to drop voice message to customers without disturbing them and intervening in the call lawsuits.

Voice Broadcasting Rises as a Dynamic Marketing Tool

Don’t you feel that Emails are now enough obsolete to be altered with some efficient technology..!!!

Have you ever worked with Voice Broadcasting?

cloud based voice broadcasting

It’s an amazing technology that can be proved as the most effective alternative to the Emails. Voice Broadcasting is ultimate solutions for conducting a victorious marketing campaign. It is also used for sending appointment reminders, confirmation emails, delivery notice, promotional ads, payment information, and conduct customer surveys.

Voice broadcasting boosts up the productivity of marketers and sales people to conduct marketing campaign on the personalized basis.

There are certain benefits which a company can attain by using voice broadcasting software; these benefits can be listed as follows-

  • Customized Promotion– Marketers can make a personalized list of target customers and reach them directly with promotional voicemails.
  • Manage Appointment- Upcoming events and appointments can be easily confirmed, changed and canceled with the help of this software.
  • Customers Surveys- Company can conduct an outbound customer survey to get feedbacks and information about customer satisfaction.
  • Send Notifications- Marketer can send notify customers about meetings, product updates, and offers by sending effective voicemails.
  • Sales of Inventory- Company can sell and buy inventory according to the survey and estimated demand.

Hence, it is inevitable that a firm can reduce costs, manage time and generate enormous leads as well as revenue with the help of voice broadcast software. Productivity can hike by increasing the efficiency of employees and accomplishing more work in less time. Cloud-based voice broadcasting software can make a process of voicemail broadcasting as easy as sending emails to the customers. You won’t need any kind of IT assistance or training for operating voicemail broadcasting system. You just have to properly record your voicemail and upload the list of the phone number and here you are set to go.

Cloud based Voicemail Broadcasting Big Bang for Your Business

voice broadcasting“Don’t you think that your message needs to be heard?”

Yes, of course, if you want to sell your products then you have to let the information flow among people. Generally, advertisements and emails are adopted as the most conventional method of the marketing among marketers. But, isn’t it too expensive for medium scale businesses and start-ups. It may be…!!

So, is there any other marketing tactic which can work effectively? Yes, there is. Let’s have a glance at it.

Consequently, strong marketing matters a lot for business success. In this digitalized era, it is very necessary to approach target audience with a medium that is widely used.

Today, we are going to discuss one such technology that can make your brand fly in the air. It is cloud-based voice broadcast that enables businesses to reach their target customers up to varied ranges.

Voicemail broadcasting is the most remarkable technology that works for almost all dimensions of businesses. Voicemail empowers you to send real-time updates to your customers and thereby reduces your efforts to call every single customer for updating them.

It allows sending the same message to multiple audiences in just a few minutes. Generally, it influences people to interact via voice message and thus achieves customer engagement. There are endless benefits of this technology that can be easily implemented to your arena of business. It can be used in call centers to generate leads, in NGO to raise donation, or in a marketing campaign for new product or services.

Voicemail broadcasting is an extreme example of versatile technology for modern mark tech operations. Here, we have some exceptional boons of Voicemail broadcasting-

  • It communicates with a large number of customers by means of pre-recorded voicemail
  • Promote discounts and sales on daily or weekly bases
  • Invite people to your events and marketing campaigns
  • You can send emergency alerts via voicemails
  • Send alerts to people about EMI dates and payment due dates
  • You can conduct polls and surveys
  • Stay in constant touch with your customers to win their trust

While summing up this I would suggest you to keep enroll your business with this technology in order reach target audience at most personalized level. Hike up your marketing levels with cloud-based voicemail broadcasting and achieve a competitive edge in the market.